INDEX / DIRECTORY / NEW LOOK / DIGITAL

New Look DIGITAL

DIGITAL INFRASTRUCTURE AUDIT UPDATED 2026-09-08
Digital Score 0.00 /10 E New Look - Complicity Index 24
Digital 0.00

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New Look - Digital Audit

Enterprise Technology Stack & Vendor Relationships

New Look Retailers Limited (company no. 01618428) is an active UK private limited company, incorporated on 1 March 1982, with registered activities covering specialist clothing, footwear and leather-goods retail and mail-order/internet retail.1 It is a fast-fashion retailer and enterprise-technology customer rather than a technology producer or vendor.2, 1

Enactor announced in April 2022 that New Look selected its unified-commerce platform for more than 500 UK and Ireland stores, covering omnichannel point of sale, commerce microservices, mobile POS and payment, store ordering, click-and-collect, external-API integration, and Enactor On Demand on Microsoft Azure.3 Retail Response reported in June 2025 that it completed a new HP till rollout across New Look’s store estate with New Look IT and Enactor.4 These sources establish named suppliers and deployments, but do not establish an Israeli-origin component bundled into the system.4, 3

Supplier case studies state that LeftBrain provides New Look with IAM, MDM, MFA, network/Wi-Fi, security-programme, NAS and Mac zero-touch-deployment services, including continuing twice-weekly onsite support; the case study identifies a Jamf server in an earlier deployment but does not identify the wider IAM, MDM, endpoint-security, NAS or hosting brands.5 Elixirr reports supporting New Look’s renegotiation of an unnamed multi-million-pound application and infrastructure “Strategic Support Partner” agreement using delivery resources in India; the source does not identify the partner, technologies, or data routing.6 An undated Peak Technologies case study describes a historical deployment of its IM2 retail suite, Zebra handheld terminals and Cisco wireless networking across 667 stores, with real-time store data routed to a server cluster at New Look’s Weymouth headquarters; present status is not established.7

No public evidence identified of New Look licensing, subscribing to, or integrating Check Point, Wiz, SentinelOne, CyberArk, NICE, Verint, Claroty, Palo Alto Networks, or another identified Israeli-origin enterprise-technology vendor.4, 3, 8, 5 No public evidence identified of an Israeli-origin product deployed indirectly through HP, Enactor, LeftBrain, Peak, Elixirr, Amperity, or a named systems integrator.4, 3, 5, 6, 7, 9

New Look’s current board page names Mike Coupe as Non-Executive Chairman; Helen Connolly as CEO; Richard Collyer as CFO; and Stuart MacKenzie, Colin Henry, Robin Terrell and Laurence Raven as directors.10 Companies House separately records Helen Louise Connolly, Richard John Collyer and Clare Mackay Dobbie as active directors of New Look Retailers Limited.11 Helen Connolly was appointed CEO of New Look Group in June 2022, and no public evidence identified links her tenure to an Israeli-origin technology procurement decision.12

Surveillance, Biometrics & Retail Technology

No public evidence identified of New Look deploying facial recognition, biometric identification, gait analysis, behavioural analytics, Trigo, BriefCam, AnyVision/Oosto, Trax, or comparable Israeli-origin retail-surveillance technology.4, 3, 8, 5, 6, 7

No public evidence identified of Israeli-origin predictive-policing, sentiment-analysis, social-media-monitoring, workforce-surveillance, or law-enforcement-surveillance tools in New Look stores or corporate operations.8, 5 No public evidence identified that the identified retail, support, customer-data, or point-of-sale arrangements bundle Israeli-origin biometric or surveillance technology into New Look’s operations.4, 3, 5, 6, 7, 9

Cloud Infrastructure, Data Residency & Sovereign Cloud Participation

New Look’s privacy policy identifies New Look Retailers Limited as controller for personal data collected through its website, app and stores, including data processed for orders, payments and refunds, loyalty offers, customer service, and product and service improvement.13 The policy states that providers may process data for hosting, email distribution, fulfilment and data analysis, and that New Look or its providers may process data outside the EEA.13 It names CyberSource for payment processing and fraud protection and states that card details are stored by CyberSource outside the EEA, but does not identify the relevant country, host, or processing region.13

New Look’s 2023 annual report states that it used secure externally hosted data storage and cloud-computing facilities, endpoint-detection-and-response software, and a 24/7 managed security operations centre, without naming the relevant cloud, SOC, EDR, firewall or hosting providers.8 Enactor’s announcement identifies Microsoft Azure for Enactor On Demand but does not identify an Azure region, tenant location, data-residency arrangement or Israeli infrastructure.3

No public evidence identified of an Israel-linked leg of New Look’s disclosed customer-data pipeline, Israeli processing location, Israeli-controlled infrastructure, Israeli legal-access arrangement, or Israel data-transfer mechanism.13 No public evidence identified of New Look operating, leasing, or co-locating data-centre infrastructure in Israel; participating in Project Nimbus or a comparable Israeli-government cloud initiative; or providing data-sovereignty, residency or resilience services to Israeli state or military bodies.14, 15, 13, 8

Defence, Intelligence & Security Sector Technology Relationships

No public evidence identified of any contract, partnership or service agreement between New Look and the Israeli Ministry of Defence, the IDF, Israeli intelligence agencies, or other Israeli security bodies.14, 15, 16

No public evidence identified of New Look technology being deployed for military, intelligence, law-enforcement, or security surveillance in Israel or the Occupied Palestinian Territory.14, 15, 16 New Look is not identified as a technology vendor and has no identified surveillance product line.2, 1 No public evidence identified of New Look developing, selling, licensing or maintaining offensive-cyber capabilities, zero-day tools, digital weapons, or autonomous targeting or tracking systems.14, 15, 8

AI, Algorithmic & Autonomous Systems

New Look’s 2025 sustainability report states that it invested in an Enterprise Data Platform and prioritised data-science and AI solutions for sustainability-data measurement, reporting and prioritisation.17 The report does not identify the platform vendor, host, model provider, training data, deployment geography, customer, or Israeli connection.17

A case-study listing supplied by Amperity states that New Look used a customer-data platform to address fragmented customer data and reports a claimed 50% return-on-ad-spend improvement; it does not establish model training, biometric processing, Israeli jurisdiction, or an Israeli technology relationship.9

No public evidence identified of New Look providing AI, machine-learning, computer-vision, autonomous decision-support, target-generation, or tracking systems to Israeli state, military or security bodies.15, 17 No public evidence identified of any New Look AI model or platform being trained on surveillance-derived datasets originating in Israel or the Occupied Palestinian Territory.15, 17

Technology Ecosystem & R&D Footprint

No public evidence identified of New Look operating research-and-development facilities, engineering offices, innovation labs, accelerators or innovation centres in Israel.1, 3, 8, 17 No public evidence identified of New Look acquiring Israeli-origin technology companies, making strategic investments in Israeli technology startups or venture funds, or entering patent, licensing or co-development arrangements with Israeli-domiciled entities or research institutions including Technion, Hebrew University or the Weizmann Institute.1, 3, 8, 17

The identified technology activity is consistent with New Look’s role as an enterprise-technology customer using retail POS and commerce systems, store devices, customer-data processing, corporate Mac support, security operations and sustainability-data tools rather than a technology supplier.4, 3, 8, 5, 17

New Look Retailers Limited’s active person with significant control is New Look Limited (company no. 01996366), recorded as holding more than 75% of shares and voting rights and the right to appoint or remove directors.18 New Look Limited’s PSC register has, since 3 May 2019, stated that it knows or has reasonable cause to believe that there is no registrable person or registrable relevant legal entity; this does not identify the underlying shareholders.19 Both entities’ filing histories record 28 March 2025 share-capital allotments, but the accessible register pages do not identify the allottees.20, 19

Brait’s FY2025 report recorded 17.2% residual equity participation and prospective dilution; its FY2026 report confirms 8.1% equity at 31 March 2026, 18.3% participation in the priority/existing PIK and shareholder funding, and no participation in the new senior-priority PIK facility. The carrying value was approximately £32 million/R723 million. This is a continuing minority holding, not a verified completed disposal.21, 22 New Look’s FY2025 accounts describe the 28 March 2025 £31.6 million new PIK commitment yielding £30 million cash after a 5% original issue discount, 16.5% capitalised interest, November 2027 maturity and warrants for eight billion additional A shares; the cash was contributed through the group to the operating retailer.23

Companies House records six outstanding charges against New Look Retailers Limited, including charges in favour of Wells Fargo Bank, N.A., London Branch and Blazehill Credit Opportunities Limited; those security interests do not establish equity ownership or operating control.24 Separately, Sky’s 2 April 2025 reporting identifies Alcentra and Brait as shareholders since the 2020 restructuring, while the primary accounts identify investor representation and shareholder consent rights. The exact Alcentra/BSP client-fund legal vehicle, beneficial percentage and allocation of individual consent rights are not identified in the reviewed records.22, 23, 25

The 2022 SEC filing describes the proposed sale of Alcentra; Franklin’s FY2023 annual report verifies completion on 1 November 2022.26, 27 Franklin’s FY2025 Form 10-K, subsidiary exhibit and FINRA affiliate material place Alcentra and Benefit Street Partners under Franklin Resources’ common control.28, 29, 30 BSP describes itself as wholly owned by Franklin Templeton while preserving investment and operational independence, and its January 2026 announcement describes final Alcentra integration and shared research, distribution, operations and infrastructure.31, 32 Those manager-level arrangements do not identify the New Look investor fund’s mandate or establish that its assets are interchangeable with those of other Franklin-managed funds.31, 32, 23

No public evidence identified, from the reviewed primary corporate sources and bounded searches, of a direct venture or strategic investment by Brait or BSP/Alcentra in Israeli cybersecurity, surveillance, AI, military-technology or other Israeli technology firms during the documented New Look ownership or financing period.21, 31, 32, 28 The Franklin Templeton K2 Alternative Strategies Fund schedule dated 31 August 2025 lists a NICE Ltd zero-coupon convertible senior note with $237,000 principal and $236,585 value, identifying NICE as Israel and a contractual maturity of 15 September 2025.33, 34 This is a dated fund portfolio holding, not proof of a current 2026 position, a Franklin Resources corporate-treasury investment, a New Look procurement relationship or control of NICE. Actual redemption and the particular investment decision are not established by that schedule.34 No principal-level absence finding is made in this technology audit because these source materials do not contain a person-by-person review of personal or family-office investments.31, 28

New Look Retail Holdings Limited’s FY2025 accounts name Laurence Raven and Stuart MacKenzie as investor directors representing the majority shareholders. Board votes are equal with a chairman’s casting vote; shareholder/board reserved matters include borrowing limits, dividends, changes to capital, business acquisitions and disposals, and senior appointments. The report describes voting and dividend rights for non-employee A shares stapled to new-money loans; B, C and D shares lack general-meeting voting rights.23 Brait’s FY2026 report identifies Raven as an Alcentra managing director who joined New Look’s board in November 2020 and MacKenzie as a TRG partner following TRG’s acquisition of Ethos in April 2023.22 The reviewed records establish investor governance participation and a separately incorporated operating group, but do not give an investor-by-investor current beneficial cap table, a complete allocation of contractual rights or evidence of New Look directing another manager fund’s investments.22, 23

Outside the technology domain, 2007 reporting described a Middle East franchise agreement with Landmark Group and plans for approximately 40 stores over five years in Saudi Arabia, the UAE, Kuwait, Bahrain, Qatar, Oman and Jordan; Israel was not among the named markets.35, 36 This is a historical expansion plan, not evidence of the current store estate.35, 36 New Look’s broader corporate profile and ownership history, including its status as a private company and prior ownership changes, are also documented in a secondary Wikipedia profile.37

Civil Society Scrutiny & Regulatory History

New Look does not appear in the reviewed OHCHR database materials maintained pursuant to Human Rights Council Resolutions 31/36 and 53/25, including the 2020 database page, 2023 update material and 2025 update announcement.14, 38, 39 The local canonical-library full-text review found no New Look mention in the specified 2023 and 2025 OHCHR materials or A/HRC/59/23; this is a document-scoped absence rather than proof that no other source could identify the company.14, 38, 39, 15

No public evidence identified of New Look’s inclusion in the July 2025 UN Special Rapporteur report A/HRC/59/23, whose cited technology-sector discussion concerns cloud, AI and Project Nimbus-linked providers rather than fashion retailers.15 New Look does not appear in the reviewed Who Profits company database materials, and no public evidence identified of its inclusion on Ethical Consumer’s Palestine boycott list.16, 40

No public evidence identified of an organised boycott, divestment or sanctions campaign targeting New Look specifically on technology-provision grounds.16, 40 No public evidence identified of regulatory inquiries, export-control actions, sanctions investigations or litigation concerning New Look technology sales or services to Israeli state entities.14, 15, 16

Brait’s 30 April 2025 announcement expressly states that it retained shareholder protections and its New Look board position despite not joining the new financing.41

Footnotes

  1. UK Companies House, “New Look Retailers Limited (01618428),” https://find-and-update.company-information.service.gov.uk/company/01618428 ↩ ↩2 ↩3 ↩4 ↩5

  2. Company Check, “New Look Retailers Limited,” http://companycheck.co.uk/company/01618428/NEW-LOOK-RETAILERS-LIMITED ↩ ↩2

  3. Enactor, “New Look announcement” (11 April 2022), https://enactor.co/blog/new-look-announcement/ ↩ ↩2 ↩3 ↩4 ↩5 ↩6 ↩7 ↩8 ↩9 ↩10

  4. Retail Response, “Celebrating the success of New Look’s till system rollout” (June 2025), https://www.retail-response.co.uk/post/celebrating-the-success-of-new-look-s-till-system-rollout ↩ ↩2 ↩3 ↩4 ↩5 ↩6 ↩7

  5. LeftBrain, “Secure Mac systems, zero-touch deployment and seamless IT support for New Look,” https://www.leftbrain.io/case-studies/secure-mac-systems-zero-touch-deployment-and-seamless-it-support-for-new-look/ ↩ ↩2 ↩3 ↩4 ↩5 ↩6 ↩7

  6. Elixirr, “New Look,” https://www.elixirr.com/en-gb/case-studies/new-look/ ↩ ↩2 ↩3 ↩4

  7. Peak Technologies, “New Look: We love our HHTs,” https://www.peaktech.com/case-studies/new-look-we-love-our-hhts/ ↩ ↩2 ↩3 ↩4

  8. New Look Retailers Limited, Annual Report 2023, https://www.newlookgroup.com/~/media/Files/N/New-Look-Retailers/reports-and-presentations/new-look-ar-2023.pdf ↩ ↩2 ↩3 ↩4 ↩5 ↩6 ↩7 ↩8 ↩9

  9. CDP Institute, “New Look case study,” https://www.cdpinstitute.org/resources/new-look-case-study/ ↩ ↩2 ↩3

  10. New Look Group, “Meet our team – Board of Directors,” https://www.newlookgroup.com/about-us/meet-our-team/board-of-directors ↩

  11. UK Companies House, “New Look Retailers Limited: officers,” https://find-and-update.company-information.service.gov.uk/company/01618428/officers ↩

  12. New Look Group, “Helen Connolly appointed Chief Executive Officer” (16 June 2022), https://www.newlookgroup.com/media/newsroom/press-releases/2022/directorate%20change%2016jun22 ↩

  13. New Look, “Privacy,” https://help-uk.newlook.com/hc/en-gb/articles/360018841831-Privacy ↩ ↩2 ↩3 ↩4 ↩5

  14. OHCHR, “Database of Business Enterprises Pursuant to HRC Resolutions 31/36 and 53/25,” https://www.ohchr.org/en/hr-bodies/hrc/regular-sessions/session31/database-hrc3136 ↩ ↩2 ↩3 ↩4 ↩5 ↩6 ↩7

  15. UN Human Rights Council, A/HRC/59/23 (2 July 2025), https://www.ohchr.org/sites/default/files/documents/hrbodies/hrcouncil/sessions-regular/session59/advance-version/a-hrc-59-23-aev.pdf ↩ ↩2 ↩3 ↩4 ↩5 ↩6 ↩7 ↩8 ↩9

  16. Who Profits, “Company Database,” https://www.whoprofits.org/companies/all ↩ ↩2 ↩3 ↩4 ↩5

  17. New Look Group, Sustainability Report 2025, https://www.newlookgroup.com/~/media/Files/N/New-Look-Retailers/reports-and-presentations/new-look-sustainability-report-2025.pdf ↩ ↩2 ↩3 ↩4 ↩5 ↩6 ↩7

  18. UK Companies House, “New Look Retailers Limited: persons with significant control,” https://find-and-update.company-information.service.gov.uk/company/01618428/persons-with-significant-control ↩

  19. UK Companies House, “New Look Limited: persons with significant control,” https://find-and-update.company-information.service.gov.uk/company/01996366/persons-with-significant-control ↩ ↩2

  20. UK Companies House, “New Look Retailers Limited: filing history,” https://find-and-update.company-information.service.gov.uk/company/01618428/filing-history ↩

  21. Brait PLC, Integrated Annual Report FY2025 (11 July 2025), https://www.brait.com/wp-content/uploads/2025/07/Brait-PLC-Integrated-Annual-Report-FY25.pdf ↩ ↩2

  22. https://www.brait.com/wp-content/uploads/2026/07/Brait-PLC-Integrated-Annual-Report-FY26.pdf ↩ ↩2 ↩3 ↩4

  23. https://eu-assets.contentstack.com/v3/assets/bltf7193cb3f47b0831/blt262281714144167c/6a686c7f0431b80c02351890/New_Look_Group_Annual_Report_2025.pdf ↩ ↩2 ↩3 ↩4 ↩5

  24. UK Companies House, “New Look Retailers Limited: charges,” https://find-and-update.company-information.service.gov.uk/company/01618428/charges ↩

  25. https://news.sky.com/story/new-look-fashions-30m-cash-call-to-fund-digital-growth-plan-13340614 ↩

  26. U.S. Securities and Exchange Commission, filing concerning Alcentra Group Holdings (2022), https://www.sec.gov/Archives/edgar/data/1627854/000162785422000036/lp1-822.htm ↩

  27. https://www.sec.gov/Archives/edgar/data/38777/000130817923001094/lben2023_ars.pdf ↩

  28. Franklin Resources, Inc., Form 10-K for FY ended 30 September 2025, https://www.sec.gov/Archives/edgar/data/38777/000003877725000238/ben-20250930.htm ↩ ↩2 ↩3

  29. Franklin Resources, Inc., Exhibit 21, subsidiary list at 30 September 2025, https://www.sec.gov/Archives/edgar/data/38777/000003877725000238/exhibit2193025.htm ↩

  30. FINRA BrokerCheck, Franklin Distributors LLC firm report, https://files.brokercheck.finra.org/firm/firm_109064.pdf ↩

  31. Benefit Street Partners, “About us,” https://www.bspcredit.com/international/about-us/overview/ ↩ ↩2 ↩3 ↩4

  32. Benefit Street Partners, “Franklin Templeton aligns alternative credit firms under BSP brand” (26 January 2026), https://www.bspcredit.com/us/news-and-insights/press-releases/franklin-templeton-aligns-alternative-credit-firms-under-bsp-brand/ ↩ ↩2 ↩3

  33. Franklin Templeton, K2 Alternative Strategies Fund schedule of investments, https://www.franklintempleton.com/assets/pdfjs/web/viewer.html?afterPrint=true&beforePrint=true&download=true&file=%2Fforms-literature%2Fdownload-preview%2FK2-Q1PH&find=true&fullScreen=true&openFile=true&pageChange=true&pagesLoaded=true&print=true&viewBookmark=true ↩

  34. https://www.franklintempleton.com/forms-literature/download-preview/K2-Q1PH ↩ ↩2

  35. Arab News, “New Look to Open 40 Stores in Mideast in Deal With Landmark” (2007), https://www.arabnews.com/node/295716 ↩ ↩2

  36. Khaleej Times, “New Look planning 40 stores across ME” (2007), https://www.khaleejtimes.com/business/new-look-planning-40-stores-across-me ↩ ↩2

  37. Wikipedia, “New Look (company),” https://en.wikipedia.org/wiki/New_Look_(company) ↩

  38. OHCHR, “UN Human Rights Office updates database of businesses involved in Israeli settlements in occupied West Bank” (September 2025), https://www.ohchr.org/en/press-releases/2025/09/un-human-rights-office-updates-database-businesses-involved-israeli ↩ ↩2

  39. OHCHR, “Update of database of all business enterprises involved in the activities detailed in paragraph 96” (30 June 2023), https://reliefweb.int/report/occupied-palestinian-territory/ohchr-update-database-all-business-enterprises-involved-activities-detailed-paragraph-96-report-independent-international-fact-finding-mission-30-june-2023 ↩ ↩2

  40. Ethical Consumer, “Palestine boycott list,” https://www.ethicalconsumer.org/ethical-campaigns-boycotts/palestine-boycott-list ↩ ↩2

  41. https://www.sharedata.co.za/v2/scripts/sens.aspx?id=511939 ↩